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Shipping Policy

Last updated 29 Jun 2026

Shipping Policy


Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays).


Delivery Times

Estimated delivery times:

  1. UK Standard Shipping: 3–7 business days
  2. International Shipping: 7–14 business days (depending on location)

Shipping Costs

  1. Shipping fees are calculated at checkout based on location and order size.
  2. Free shipping may be available on selected promotions or order thresholds.


Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.


Delivery Issues

We are not responsible for:

Delays caused by courier or customs

Incorrect addresses provided by customers

If a parcel is lost or delayed significantly, contact us for assistance.


Undelivered Orders

If an order is returned due to incorrect address or failed delivery attempts:

Re-delivery may require additional shipping fees


Contact

shipping@rayorstores.com