Returns & Refunds
At Rayor Stores, we want you to be satisfied with your purchase. If you are not fully happy with your order, you may request a return or refund under the conditions outlined below.
Return Window
You may request a return within 14 days of receiving your order, in line with UK consumer protection laws.
Eligibility for Returns
To be eligible for a return:
- Items must be unused, unopened, and in original packaging
- Items must be in the same condition as received
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used skincare products
- Items not in original packaging
- Products marked as final sale or clearance
- Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos. We will offer a replacement, refund, or store credit depending on the situation.
Refund Processing
Once your return is received and inspected:
Approved refunds are processed to the original payment method
Processing may take 5–10 business days depending on your bank
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Contact